Frequently Asked Questions

No, we bring all necessary cleaning supplies, equipment, and eco-friendly products. However, if you have specific products you'd prefer us to use, we're happy to accommodate your request at no extra charge.

Absolutely! We use eco-friendly, non-toxic cleaning products that are completely safe for children, pets, and family members with allergies or sensitivities. All our products meet EPA safety standards.

Not necessarily. Many clients provide us with entry instructions (lockbox code, key location, or building access) and go about their day. We're fully insured and all team members are background-checked for your peace of mind.

We recommend booking at least 2-3 days in advance to ensure your preferred time slot. However, we often accommodate same-day and next-day requests based on availability. Contact us to check current openings.

Yes, we understand plans change. You can reschedule or cancel up to 24 hours before your appointment at no charge. Cancellations within 24 hours may incur a fee. Please contact us as soon as possible to make changes.

Our standard cleaning includes: dusting all surfaces, vacuuming and mopping floors, cleaning bathrooms (toilets, sinks, showers, mirrors), kitchen cleaning (countertops, sinks, appliances), trash removal, and general tidying. Deep cleaning services offer more detailed attention to baseboards, inside appliances, and hard-to-reach areas.

Pricing is based on square footage, number of rooms, service type, and cleaning frequency. One-time deep cleans are priced higher than recurring services. We provide free, no-obligation quotes after a quick phone consultation or online form submission.

We stand behind our work with a 100% satisfaction guarantee. If you're not completely happy with any aspect of our cleaning, contact us within 24 hours and we'll return to re-clean the areas in question at no additional cost.

Absolutely! We love pets and want them to feel comfortable during our cleaning visits. Before your first appointment, we'll ask for details about your furry friends to ensure their safety and happiness while our team services your home. Whether they need to be in a separate room or can roam freely, we'll work with what makes your pets most comfortable.

All our team members undergo comprehensive training in professional cleaning techniques, safety protocols, and customer service excellence. They're trained on proper use of cleaning products and equipment, time management, and attention to detail. We invest in ongoing education to ensure our staff stays current with the latest cleaning methods and eco-friendly practices.

Yes! We understand every home and office has unique needs. You can customize your cleaning plan by adding specific tasks, requesting focus on certain areas, or excluding spaces you prefer we don't clean. Just let us know your preferences when booking, and we'll create a tailored cleaning checklist that works for you.

Yes, all our cleaning professionals undergo thorough background checks and are fully insured and bonded. We take your security and peace of mind seriously, ensuring only trusted, vetted team members enter your home or office.

Cleaning time varies by property size and service type. A standard 2-3 bedroom home typically takes 2-3 hours. Larger homes or deep cleaning services may take 4-6 hours. We'll provide an estimated timeframe when you book.

Absolutely! We offer weekly, bi-weekly, and monthly recurring cleaning plans at discounted rates. Recurring clients receive priority scheduling and enjoy the convenience of a consistently clean space without rebooking.

Standard cleaning maintains cleanliness with regular tasks like dusting, vacuuming, and surface cleaning. Deep cleaning is more intensive, addressing baseboards, light fixtures, inside appliances, grout scrubbing, and areas often missed in routine cleaning. We recommend deep cleaning quarterly or for move-in/move-out situations.

While rare, accidents can happen. We carry full liability insurance to cover any damages. If something is damaged, report it immediately and we'll file a claim to repair or replace the item. Our insurance ensures you're fully protected.

We ask that you pick up clutter, personal items, and valuables so our team can focus on deep cleaning. Securing pets in a safe area and providing clear access to all rooms helps us work efficiently. We'll handle the rest!

Yes! We provide comprehensive commercial cleaning services for offices, retail spaces, medical facilities, and more. Services can be scheduled after hours or during off-peak times to minimize disruption to your business operations.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, cash, and digital payment methods like Venmo and Zelle. Payment is due upon completion of service unless you're set up on a recurring billing plan.

We appreciate every referral! When you refer a friend who signs up for our recurring cleaning services, you'll receive a $25 credit as a thank you. It's our way of showing gratitude for your trust and support. There's no limit to how many friends you can refer!

We encourage you to share any special instructions! Whether you prefer certain cleaning products, need us to avoid specific areas, or have particular methods you'd like us to use, we'll accommodate your requests. We keep detailed notes on file for recurring clients to ensure consistency with every visit.

Your security and privacy are paramount. All team members are thoroughly background-checked, bonded, and insured. We maintain strict confidentiality policies and train our staff to respect your personal space and belongings. We also use secure systems to protect your information and never share your details with third parties.

Yes! We offer special promotions for first-time customers and discounted rates for recurring cleaning plans (weekly, bi-weekly, or monthly services). We also run seasonal promotions throughout the year. Contact us or check our website for current offers, and don't forget about our referral program for additional savings!